Shipping Policy

Delivery Policy for Roma Photoceramics

Effective Date: 01 July 2024

At Roma Photoceramics, we are committed to providing a reliable and efficient delivery service for all orders placed through our website, romaphotoceramics.com.au. This Delivery Policy outlines how we process, handle, and deliver your orders across Australia.

1. Processing Times

Order Confirmation: Once your order is placed, you will receive a confirmation email.
Processing Time: Orders are typically processed within ten (10) business days after payment confirmation.
Custom Orders: As our products involve personalized designs, production times may vary. You will be informed of the estimated production time during the ordering process.

2. Delivery Methods and Times

We use trusted courier services to deliver our products across Australia. Delivery times depend on your location and the courier service used:

Standard Delivery: 5-7 business days.
Express Delivery: 1-2 business days (available for an additional fee).
Delivery times may vary for remote or regional areas.

3. Delivery Costs

Delivery costs are calculated at checkout based on your location and the chosen delivery method.
Free standard delivery may be available for orders over $150.

4. Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number.
You can use this tracking number to monitor the progress of your delivery.

5. Delivery Address Requirements

Please provide a complete and accurate delivery address during checkout.
We are unable to deliver to PO Boxes or Parcel Lockers.
If you need to update your delivery address after placing an order, contact us as soon as possible at info@romaphotoceramics.com.au. Changes may not be possible if your order has already been dispatched.

6. Delivery Issues

Delayed Delivery: While we aim to deliver within the specified timeframe, delays can occasionally occur due to circumstances beyond our control (e.g., weather, courier disruptions).
Missed Deliveries: If a delivery attempt is unsuccessful, the courier will leave a notification with instructions for re-delivery or collection.
Lost or Damaged Items: Please notify us immediately if your order is lost or arrives damaged. We will work with the courier to resolve the issue and provide a replacement if necessary.

7. International Delivery

Currently, we deliver only within Australia. If you are outside Australia and are interested in our products, please contact us at info@romaphotoceramics.com.au to discuss potential arrangements.

8. Returns and Refunds

For details on our return and refund policies, please refer to our Returns Policy.

9. Contact Us

If you have any questions or concerns about our delivery policy, please contact us:
Email: info@romaphotoceramics.com.au
Mailing Address: PO Box 594, Lane Cove, NSW, 1595

Thank you for choosing Roma Photoceramics. We are dedicated to delivering your orders safely and efficiently!